Refund policy

Every pack is custom made from your art, so we do not refund stickers because you changed your mind. We do make it right when something goes wrong on our side.

We reprint or refund when

• The stickers arrive misprinted.
• The stickers are damaged in transit.
• The parcel is lost in transit.

You choose a reprint or a refund. If we cannot reprint, we refund the full amount you paid for the pack.

If we charged you twice for the same order, we refund the extra charge.

Cancelling

Email us before we place your order with our print partner and we will cancel it and refund you in full. Once the order is placed we cannot cancel it.

How to ask

Email support@serp.page with your order number and, for a misprint or damage, a photo of the stickers. Tell us about a misprint or damage within 30 days of delivery, and about a lost parcel within 30 days after the estimated delivery date.

How you are paid

Refunds go back to the card you paid with, through Stripe. Your bank can take a few business days to show it.